We aim to dispatch all orders within 2 working days. Once shipped, UK deliveries typically arrive within 2–4 business days. International orders may take a little longer — usually 7–14 business days depending on destination and customs clearance.If you're in a hurry or planning a grand entrance with your new bag, feel free to contact us before ordering — we’ll do our best to accommodate.

Shipping costs vary depending on your location and the size of your order. You’ll see the exact rate at checkout before you confirm your purchase. We keep things fair — no hidden fees, no surprises.If you need a quote or have a special request, feel free to get in touch.

Duties & Taxes

International Orders Please note that international shipments may be subject to import duties, taxes, or customs fees levied by your local government. These charges are not included in our prices or shipping costs and remain the sole responsibility of the recipient. We recommend checking with your local customs office for details before placing your order.

UK Orders All applicable UK taxes are included in your purchase price. If you're ordering from outside the UK, additional charges may apply depending on your country’s import regulations.

Yes, we do. From Spalding to São Paulo, we’re happy to send our bags worldwide. Shipping times and costs vary by destination, and you’ll see full details at checkout.

Once your order’s on its way, you’ll receive a tracking link via email. That way, you can follow its journey — from our hands to yours.

If your delivery seems fashionably late, drop us a line. We’ll investigate and make sure your bag isn’t off gallivanting without you.

Each bag is crafted from genuine carpet with a vintage soul and a modern twist. We pair it with quality linings, sturdy hardware, and a dash of irreverent charm.

Yes — every single bag is handmade by me, using real carpet. They’re lovingly assembled in small batches, with close attention to detail. Not quite hand-stitched in a candlelit attic, but definitely not mass-produced either.

We do our best to capture every detail, but screens can be tricksy. Expect slight variations — it’s part of the charm.

To freshen, place your bag inside a sealed pillowcase or laundry bag to protect its shape and detailing.

Wash on a short, gentle cycle at 20°C—low and slow is the way to go.

Do not tumble dry. Let the bag dry naturally, away from direct heat or sunlight.

Avoid bleach, harsh detergents, or vigorous scrubbing—your bag deserves better.

Yes — if your bag isn’t quite right, you can return it within 30 days of receiving it. Please refer to our refund policy at the bottom of the page.

Oh no! That’s rare, but if it happens, let us know straight away. Please refer to our refunds policy at the bottom of the page.

Please refer to our refund policy at the bottom of the page.